At Coldays, every order marks the start of a curated experience. From checkout to delivery, we ensure your package moves through a thoughtful, precise, and reliable process—true to the standard we hold.

1. Order Processing

• Orders are processed within 1–3 business days from the date of purchase.
• We do not process or dispatch orders on Sundays, public holidays, national holidays, or festival breaks.
• During collection launches, sale periods, or festive seasons, order processing may take longer due to increased volume.
  We work diligently to dispatch all orders as quickly as possible.
• Orders placed after 4 PM may be processed the next business day.
  

2. Domestic Shipping (India)

• Once shipped, delivery within India typically takes 7–10 business days, depending on your pincode and courier serviceability.
• Remote or non-metro locations may require additional transit days.
• While we strive to meet all delivery timelines, delays may occur due to:
  
• Weather disruptions
• Courier capacity issues
• Operational delays during festivals/holidays
• Local restrictions or strikes
  

3. Holiday & Festive Season Shipping Terms

• During major Indian festivals (such as Diwali, Holi, Eid, Christmas, New Year) and national holidays, both processing and delivery timelines may experience delays.
• Couriers may operate with limited staff and reduced pickup schedules during these periods.
• Orders placed 48 hours before a major holiday may be processed after the holiday, depending on pickup availability.
• Coldays cannot guarantee exact delivery dates during peak festive seasons, but we make every effort to ship your order at the earliest possible time.
  

4. Payment & Cash on Delivery

• Orders can be placed using COD or our secure online payment options.
• This ensures a smooth, efficient, and delay-free delivery process.
  

5. Shipping Information Accuracy

• Please ensure your shipping details (name, phone number, address, pincode) are accurate at checkout.
  
• Coldays is not responsible for:
  
• Delays due to incomplete or incorrect address details
• Courier inability to contact the customer
• Failed delivery due to customer unavailability
  

If an order is returned to us after a failed delivery attempt, it will not be eligible for a refund or reshipment.

6. Support

For any questions regarding tracking, delays, or delivery updates, our customer care team is always available at info@coldays.com.