Shipping & Delivery Policy

Last Updated: 27-11-2025

At Coldays, every order marks the start of a curated experience. From checkout to delivery, we ensure your package moves through a thoughtful, precise, and reliable process—true to the standard we hold.

1. Order Processing

• Orders are processed within 1–3 business days from the date of purchase.
• We do not process or dispatch orders on Sundays, public holidays, national holidays, or festival breaks.
• During collection launches, sale periods, or festive seasons, processing may take longer due to increased volume.
• Orders placed after 4 PM may be processed the next business day.

We work diligently to dispatch all orders as quickly as possible.

2. Domestic Shipping (India)

Once shipped, delivery within India typically takes 7–10 business days, depending on your pincode and courier serviceability.

Remote or non-metro locations may require additional transit days.

Possible delivery delays may occur due to:

• Weather disruptions
• Courier capacity issues
• Operational delays during festivals/holidays
• Local restrictions or strikes

3. Holiday & Festive Season Shipping Terms

During major Indian festivals (such as Diwali, Holi, Eid, Christmas, New Year) and national holidays, both processing and delivery timelines may experience delays.

• Couriers may operate with limited staff and reduced pickup schedules during these periods.
• Orders placed 48 hours before a major holiday may be processed after the holiday, depending on pickup availability.

Coldays cannot guarantee exact delivery dates during peak festive seasons, but we make every effort to ship your order at the earliest possible time.

4. International Shipping

We are in the process of expanding Coldays worldwide. International shipping will be introduced soon with the same elevated delivery experience offered to our Indian customers.

5. Payment & Cash on Delivery

• Cash on Delivery (COD) is not available.
• All orders must be prepaid using our secure online payment options.

This ensures a smooth, efficient, and delay-free delivery process.

6. Shipping Information Accuracy

Please ensure your shipping details (name, phone number, address, pincode) are accurate at checkout.

Coldays is not responsible for:

• Delays due to incomplete or incorrect address details
• Courier inability to contact the customer
• Failed delivery due to customer unavailability

If an order is returned to us after a failed delivery attempt, it will not be eligible for a refund or reshipment.

7. Support