Privacy Policy

Privacy Policy

Last Updated: 27-11-2025

Coldays Retail Private Limited (“Coldays”, “we”, “our” or “us”) values your privacy and is committed to handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.coldays.com or interact with our services. By using our website or purchasing from us, you agree to the practices described below.

1. Information We Collect

When you browse, interact with our website, or make a purchase, we may collect the following categories of information:

a. Personal Identity & Contact Details

Name, phone number, email address, billing address, and shipping address. Collected during checkout, support queries, or account-related interactions.

b. Order & Payment Information

Order details, purchase history, transaction value, and payment method. We do not store or access your credit/debit card or banking information — payments are processed securely through trusted third-party gateways.

c. Device & Technical Data

Collected automatically through cookies or similar technologies. Includes IP address, browser type, device identifiers, operating system, session duration, pages viewed, and referral source. Used to improve site performance and personalise your experience.

d. Marketing & Communication Preferences

Includes your subscription preferences and interaction history with our email or SMS campaigns. You may opt out anytime using the unsubscribe link or by contacting us.

e. Customer Support & Interaction Records

Information shared while contacting our support team, including messages, attachments, and identifiers, to assist you better.

We do not knowingly collect personal data from individuals under the age of 18. If such data is unintentionally collected, it will be deleted promptly.

2. How We Use Your Information

Your information is used to:

  • Process, fulfil, and deliver your orders
  • Send order updates, confirmations, and customer support responses
  • Improve website performance, user experience, and product offerings
  • Personalize communication (only if you have opted in)
  • Ensure secure transactions and prevent fraudulent activity
  • Comply with legal obligations where required

We do not sell, rent, or trade your personal information.

3. Sharing & Disclosure

We share your information only when necessary and strictly with trusted service providers, including:

  • Payment processors
  • Logistics and courier partners
  • Website hosting and IT service providers
  • Analytics tools
  • Email and SMS communication platforms

All third parties follow strict confidentiality and data-protection agreements. We may also share data if required by law, government authorities, or to prevent fraud and misuse of our services.

4. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, loss, misuse, or alteration. While no system is entirely foolproof, we continuously update our security protocols to safeguard your data.

If you have any concerns, you may contact us at info@coldays.com.

5. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling orders
  • Providing support
  • Complying with legal and tax obligations

When data is no longer required, it is securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct or update inaccurate details
  • Opt out of marketing communications
  • Request deletion of your data (subject to legal requirements)

To exercise any of these rights, please contact us at info@coldays.com.

7. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and understand website usage patterns. You may disable cookies through your browser settings, though certain features may not function optimally.

8. Links to Third-Party Websites

Our website may contain links to external sites such as courier tracking pages, social media platforms, or payment gateways. We are not responsible for the privacy practices or content of these third-party websites.

9. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in legal requirements or business operations. The updated version will be posted here with the revised “Last Updated” date.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, please reach us at:

info@coldays.com